How to solve smart terminal settings and common problems

Terminal (ONU)

1 The user uses a wirelessly connected terminal to respond slowly and drop the Internet.

Cause: The wireless wireless WIFI model uses a complex environment, causing wireless signal crosstalk to be dropped.

Solution:

1) Change the wireless channel into the internal page of the router, avoiding the default 1, 6, and 11 channels;

2) You can also use the WIFI analyzer to find a relatively free channel to use.

2 User response 100M broadband speed is not up to standard (with 360 test only 50M, every day Internet assistant test is only about 50M, remove the router, computer single-machine dialing is also the same, light decay is normal, check account status is normal 100M)

Cause: The hardware line is all normal, then the account problem

Solution:

Inform the relevant support, indicating that the account is all normal, and ask the user to go to the business hall to handle the broadband change number service, and the new account is normal.

3 The switch and route cannot be connected to the home line.

Reason: due to the light cat in the weak electric well, the quality of the developer's household line

Solution:

From the light cat pulling the network cable, through the switch distribution

4 When the user fiber is not labeled, you need to quickly find the fiber.

Solution:

FTTH winding can be used to quickly find fiber

Connect the PON optical power meter (adjusted to 1490nm) or the ONU with optical power detection at the user end, let colleagues or users observe the change of optical power, and then go to the optical splitter to turn the user fiber around a small circle and contact by telephone. Find the target fiber that changes the value caused by the circle, without disconnecting the network of other users.

5 The user's optical cat voice interface indicator sometimes blinks repeatedly and cannot be fixed normally. At this time, the user has an obstacle in the fixed line.

Cause: The power supply load is too large, causing insufficient power supply for the optical cat.

Solution:

Change the socket with less household appliances

The old driver suggested: In the process of inspection, you should not only consider the three aspects of light decay, line, and optical network terminal. You should also consider small things, such as: power supply.

6 Registration timed out, the management system did not display the light cat online

Reason: Staff negligent mistakes, untwisted jumper screws

Solution:

Climb up the first level box and find the jumper to tighten

7 The line is unreachable and the light attenuation value is large.

Reason: The leather cable is more fragile than other cable and cable.

Solution:

Try to make the leather cable go through a separate tube. Try not to take a tube with other lines. Do not knot or twist the cable.

8 LOS light is red

Cause: optical path is not available, terminal optical cat problem, leather cable problem, connector problem, single port problem of splitter, main fiber problem, OLT problem

Solution:

First, use optical power to test how much the optical loss value is. If the optical loss is large or no light, please check if the connector and the junction box connector are clean. If the pigtail jumps wrong, please check whether the main fiber has light. If yes, please Try replacing the spectroscope port. If you are within the specified range, please try another terminal light cat.

9 PON lights are not lit

Cause: The POS port of the terminal optical cat does not match the POS port configured on the work order, the data of the single work order is lost, the terminal password is input, and the pigtail is connected before the password is modified.

Solution:

If it is a new community, please set the password first. If not, please contact the supervisor to see if the password data of the installed work order is normal, under the POS port.

10 PON lights can only be activated once

Reason: Terminal optical cat problem, single work order data problem, OLT data failure.

Solution:

Contact the supervisor to check if there is any problem with the OLT. If there is no problem and the supervisor says to replace the terminal, let the supervisor modify the data. If not, please inform the business disassemble to record a new work order.

11 PON light long bright connection broadband prompt 691 user name password error

Reason: Password input error, username and password input error, password error, port binding problem, user computer problem.

Solution:

First, try to enter the user name and password. If you have no problem after checking the password input, contact the general manager to verify the username and password to view the dialing information and unbind.

12 PON lights long bright connection broadband prompt 678 remote computer is not responding

Cause: The network cable is connected to the LAN port error, the terminal light cat problem, the user computer problem, and the upper backbone network problem.

Solution:

The current 4-port terminal can only be used with the LAN1 port. After confirming the error, the test connection is normal with the built-in notebook, which proves that the user's computer has a problem. If you can't, please contact the supervisor to check if the equipment has any problems. If there is no problem, please tell the supervisor to change the terminal and ask him to modify the data.

13 light cat registration 30% below prompted to register OLT unsuccessful

Reason: equipment room, board

Solution:

The fiber port of the equipment room is restarted. If the board is not reset, all the users under the pon port will be disconnected after the board is reset. Please use it with caution.

14 light cat registration below 50% prompts the connection platform to time out

Reason: Light cat data configuration problem

Solution: replace the light cat

15 After the 80% registration of the optical cat, the ITMS platform is successfully registered, and the service fails to be delivered.

Reason: Light cat has no problem

Solution: contact the computer room, the light cat has a binding untie;

16 speed measurement less than 200M

Reason: network cable, computer graphics card, router

Solution:

Check if the network cable is 8 cores; whether the computer graphics card is a Gigabit LAN card; whether the router is a Gigabit router

17 How to carry out light cat registration when the user has no computer and empty door

Solution:

1) Use the user wireless router to register, the mobile phone connects to the user's home wireless router, the new router (the login address is the URL to support the exaggerated network segment access) directly modify the router wan external network settings to dynamically obtain, the router ip segment automatically for other network segments such as 192.168.1.1, you can open the light cat webpage by directly accessing 192.168.1.1. The old router (login address is ip) enters the router and sets the lan gateway to 192.168.1.2 (the same network segment as the optical cat), and inserts the optical cat lan1 port cable into the router lan port. Then directly access 192.168.1.1 for registration, and successfully restore the router lan1 port to the router wan port.

2) Many telecom 4k set-top boxes are Android systems. The wireless hotspot is enabled in the network settings, and then the set-top box network cable is plugged into the optical cat network port 1. After the mobile phone is connected to the set-top box hotspot network cable network, the optical cat registration address can be registered.

3) Use the user's home network TV to register the optical cat, insert the optical cat broadband network cable into the TV network port, open the TV browser and input the light cat address to register.

Set top box

1 ordinary high-definition set-top box failure

Loading to less than 30% is a network cable problem, 50% is a light cat business problem, 85% is an access account problem, and 100% error is a business account problem.

2 Android kernel 4k set-top box

50% or less of the network cable, access account, light cat data may have problems, 50% later is the business account problem.

3 4K HD set-top box

7%, the LAN connection is faulty, check if the network cable is connected, check whether the "wired connection" in the setting is checked.

52%, the Internet connection is faulty, and it is detected whether the connected network can access the Internet normally.

83%, platform authentication failure, detecting whether the connected network can access the Internet normally.

There is a problem with the authentication, check if the WIFI password is entered correctly, and pay attention to distinguish between uppercase and lowercase letters.

4 set-top box card screen, flower screen: live, on-demand, look back at the card screen, there is no sound

Solution:

1) Check light failure 2) Check account configuration 3) Check itv total traffic overload

router

1 100M is not up to standard

Reason: main fiber and pigtail, network cable, optical cat, router

Solution: check the fiber line, metering attenuation

2 200M is not up to standard

Reason: main fiber and pigtail, network cable, optical cat, router

Solution:

Check the fiber optic cable, and the metering attenuation value is up to standard (—26db);

Whether the network cable is a Category 5 line; whether the light cat is a Giga cat;

Whether the router is a Gigabit router (Huawei Routing A1 WS832, Huawei Glory Pro, ASUS AC66U, Tenda AC9, ZTE E8820)

3 WIFI signal is unstable, slow network speed, easy to drop

Solution: restart the user router, still not good for stand-alone testing

4 WIFI signal is less than -60dbm

Reason: Router

Solution: WIFI signal analyzer check, can not reach -60dbm, replaced with recommended router

5 WIFI signal difference

Reason: WIFI co-channel interference

Solution: Use WIFI analyzer to detect whether the user channel is interfered. If there is interference, connect to the router WiFi, the browser enters the gateway IP address, enters the wireless basic settings, and the channel drop-down bar changes the channel.

Common malfunctions

1 light cat can't activate

1) The PON port of the optical cat is actually inconsistent with the entry in the guest. (Change the room number or change the PON port associated with the splitter)

2) The authentication code is used incorrectly.

3) The original data of the light cat has not been deleted.

4) The optical path quality is poor.

2 error 691

1) First check whether the user's online account is in arrears;

2) If the password is correct, re-enter the account password and repeat the dial test;

3) Whether the dial-up software in the user's computer has an error and re-create the dial-up connection;

4) The account cannot be queried in the unbind system.

Tip: Right click on the broadband connection every time you turn off the power or when you are not using broadband, and disconnect it to prevent the user account from dying.

3 error 676

1) The PPPOE dial-up protocol that comes with the system is being used: you need to disconnect the connected PPPOE link or restart the computer.

2) The client is offline normally: It is recommended to turn off the light cat for 5 minutes before turning it on. After the system automatically releases the user account, it can log in normally.

3) The physical address of the network card is incorrect: If the fault is still not solved by the above method, then the reason for the physical address of the network card should be considered, which is generally caused by the physical address of the network card being stolen.

4 error 678

1) First check if the status of the light cat is normal, the PON light should be normally on, and the "LOS light" should be off normally.

2) Look at the local connection status (if there is a red cross, it is a light cat fault, the network cable is bad or the network card is faulty).

You can re-plug the network cable connected to the cat and the computer, disable the local connection, or restart the computer test.

5 error 769

1) If the network card is disabled, re-enable

2) The NIC driver is not installed, and the NIC driver is installed.

3) The NIC driver has conflicts. First uninstall the NIC driver with the slogan and then reinstall the driver.

6 error 720

1) In the "Broadband Connection" attribute, "Internet Protocol Version 4 (TCP/IPV4)" under the Network tab has no choice.

2) The IP address is set in the "Broadband Connection" attribute.

3) The computer system program is faulty. Create a new broadband connection or reinstall the system.