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In recent weeks, many users have reached out to Xiao Bian with complaints about their smart TVs and TV boxes frequently freezing or buffering while streaming videos, and even experiencing dropped connections. This has made it difficult for them to enjoy their favorite shows without interruption.
To address these common issues, Xiao Bian has gathered a few effective troubleshooting methods that can help resolve network instability and connectivity problems on smart TVs and TV boxes.
**Frequently Asked Question:** Why does the smart TV or TV box keep disconnecting from Wi-Fi, while other devices on the same network work fine?
**Method 1:**
Step 1: Open a web browser on your computer and type in "192.168.1.1" (note: the login address may vary depending on the router). You will be prompted to enter a username and password—usually "admin" for both.
Step 2: Go to Wireless Settings > Basic Settings, and change the channel from "Auto" to "1." Set the mode to "11g only." Then, navigate to Wireless Settings > Wireless Advanced Settings, uncheck "Open WMM," save the settings, and restart your router.
**Method 2:**
Step 1: Enter your router's settings again. Change the authentication mode from "WPA Pre-Shared Key" to "WPA2 Pre-Shared Key."
Step 2: Update the encryption mode from "TKIP" to "TKIP & AES," then apply the changes.
Step 3: Restart your smart TV or TV box and reconnect to the Wi-Fi network.
**Method 3:**
A major cause of frequent disconnections is an underpowered router. To reduce the load on the router, you can disable certain features like UPnP.
Step 1: Access your router’s settings through a web browser.
Step 2: Locate the "Forwarding Rule - UPnP" option and set it to "Off."
(Note: If this affects P2P downloads, you can re-enable it later.)
**Important Note:** Most of the time, the issue stems from the router rather than the smart TV or TV box itself. Low-performance routers can struggle when handling large data streams, leading to slow speeds or complete disconnection. So, when purchasing a router, make sure to choose one that meets your needs and isn't just marketed as "cheap."
For more tips and updates on smart TVs and TV boxes, visit Smart TV Information Network Sofa Butler (http://), a trusted platform offering news, reviews, software, and support for smart TVs and TV boxes across China.
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